Shipping & Delivery Policy
At URDAN DESI, we are committed to delivering your fashion essentials safely, quickly, and conveniently. This Shipping & Delivery Policy explains how we process, ship, and deliver your orders.
1. Order Processing
Once you place an order, our team begins processing it as quickly as possible.
- Orders are generally processed within 1–3 business days.
- Orders placed on weekends or public holidays may be processed on the next business day.
- Once your order has been shipped, you will receive a shipping confirmation with tracking details, where available.
- Processing times may be longer during sales, festivals, promotional campaigns, or other high-order periods.
2. Delivery Time
Estimated delivery time after dispatch:
- Metro & major cities: 2–5 business days
- Other locations: 4–7 business days
- Remote areas: 5–10 business days
Delivery timelines are estimates and may vary depending on your location, courier availability, weather, public holidays, or other circumstances beyond our control.
3. Shipping Charges
Shipping charges, if applicable, will be clearly displayed at checkout before you complete your purchase.
From time to time, URDAN DESI may offer free shipping promotions on selected products, orders, or during special campaigns. The applicable offer will be displayed on our website.
4. Cash on Delivery (COD)
Cash on Delivery may be available for eligible locations and orders.
COD availability depends on the delivery address, courier serviceability, order value, and other applicable conditions.
If COD is unavailable for your location, you will be able to select an alternative available payment method during checkout.
5. Order Tracking
After your order has been dispatched, tracking information will be shared with you through the contact details provided during checkout, where tracking is available.
You can use the tracking information to check the latest status of your shipment.
Please allow some time for the tracking information to become active after dispatch.
6. Delivery Address
Please make sure that your shipping address, phone number, PIN code, and other contact details are accurate before placing your order.
URDAN DESI cannot be held responsible for delays or failed deliveries caused by:
- Incorrect or incomplete address
- Incorrect PIN code
- Incorrect phone number
- Customer being unavailable during delivery
- Refusal to accept the package
- Failure to respond to courier calls
- Multiple unsuccessful delivery attempts
If an order is returned to us because of an incorrect address or repeated delivery failure, additional shipping charges may apply if you request a re-shipment.
7. Delayed Delivery
Although we work with reliable delivery partners, occasional delays can occur due to circumstances outside our control, including:
- Extreme weather conditions
- Natural disasters
- Public holidays
- Transportation disruptions
- Courier network issues
- High-volume sale periods
- Government restrictions
- Remote-area delivery limitations
If your order is delayed beyond the estimated delivery window, please contact our customer support team with your order number.
8. Failed or Missed Delivery
Our delivery partner may make multiple attempts to deliver your package.
If you miss a delivery attempt, please coordinate with the courier company using the tracking information provided.
If the package is returned to URDAN DESI after unsuccessful delivery attempts, please contact our support team to discuss the available options.
9. Damaged Package
If your package appears damaged, opened, or tampered with at the time of delivery, please:
- Check the package before accepting it, where possible.
- Take clear photographs/videos of the package and shipping label.
- Contact URDAN DESI customer support as soon as possible.
- Keep the original packaging until the issue has been resolved.
For product-related issues, please also refer to our Return & Exchange Policy.
10. Delivery Confirmation
An order will generally be considered delivered once the courier partner confirms successful delivery to the shipping address provided by the customer.
If you believe your order has been incorrectly marked as delivered, contact us as soon as possible with your order details so we can investigate with the delivery partner.
11. International Shipping
Currently, shipping availability may be limited to selected locations.
If international shipping is available for your order, applicable shipping charges, delivery timelines, customs duties, taxes, and other charges will be communicated or displayed where applicable.
Any customs duties, import taxes, or local charges imposed by the destination country may be the responsibility of the customer unless otherwise stated.
12. Contact Us
If you have questions regarding your order or delivery, please contact our customer support team.
URDAN DESI
📧 Email: support@urdandesi.com
📞 Phone/WhatsApp: [Add Your Official Support Number]
🌐 Website: urdandesi.com
When contacting us about an order, please include your Order ID so that we can assist you faster.
Important Note
Delivery timelines mentioned on this page are estimates and are not guaranteed delivery dates. We will always make reasonable efforts to ensure that your order reaches you as quickly and safely as possible.
Thank you for shopping with URDAN DESI.
