Return & Exchange Policy
At URDAN DESI, we want you to feel confident every time you shop with us. If your order doesn’t work out, we’ve created this Return & Exchange Policy to make the process simple and transparent.
1. Our Return & Exchange Promise
We accept eligible return or exchange requests for products that meet the conditions mentioned below.
Before requesting a return or exchange, please make sure your product is:
- Unused and unworn
- Unwashed
- Free from stains, makeup, perfume, or other marks
- In its original condition
- Returned with original tags and packaging
- Not damaged or altered by the customer
Products that do not meet these conditions may not be eligible for return or exchange.
2. Return & Exchange Window
You can request a return or exchange within [X days] of receiving your order.
The request must be raised within the applicable return/exchange period.
Recommended: If your actual policy is 7 days, replace [X days] with 7 days throughout this page.
3. When Can You Request a Return or Exchange?
A return or exchange may be accepted in situations such as:
Wrong Product Received
If you received a product different from what you ordered, please contact us as soon as possible.
Damaged Product
If your product arrives damaged, defective, or unusable, contact us with clear photographs/videos of the product and packaging.
Size Issue
If the product does not fit and the item is eligible for exchange, you may request an exchange for another available size, subject to our size availability and applicable conditions.
Product Quality Issue
If you believe the product has a manufacturing or quality issue, contact our support team so we can review the issue.
4. Products That Cannot Be Returned or Exchanged
For hygiene, safety, and product-condition reasons, certain products may not be eligible for return or exchange.
These may include:
- Products that have been worn or washed
- Products with missing tags
- Products damaged after delivery due to customer use
- Products altered or modified by the customer
- Products with stains, makeup, perfume, or other marks
- Products returned without original packaging
- Items specifically marked “Non-Returnable” on the product page
- Products returned after the applicable return/exchange period
Please check the individual product page before placing your order for any product-specific restrictions.
5. How to Request a Return or Exchange
Follow these simple steps:
Step 1 — Contact Us
Contact our customer support team within the applicable return/exchange period.
Provide:
- Order ID
- Product name
- Reason for return/exchange
- Clear photographs of the product
- Video, if required for a damaged/wrong-product claim
Step 2 — Verification
Our team will review your request and may ask for additional information or photographs/videos.
Step 3 — Approval
Once your request is approved, we will provide instructions for the next step.
Step 4 — Pickup / Return
Depending on the product, location, and applicable policy, the product may be collected by our delivery partner or you may be provided with return instructions.
Step 5 — Quality Check
Once the product reaches us, it may undergo a quality inspection.
Step 6 — Exchange or Refund
After successful verification, your approved exchange or refund will be processed according to the applicable policy.
6. Exchange Policy
If you want to exchange an eligible product for another size or variant:
- The requested size/variant must be available.
- The product must meet our return/exchange conditions.
- Exchange requests must be made within the applicable exchange period.
- Certain products may not be eligible for exchange.
If the requested replacement is unavailable, we may offer another available option or an applicable refund, subject to our policy.
7. Return Shipping Charges
Return shipping charges may vary depending on the reason for the return.
If the issue is our responsibility
For example:
- Wrong product shipped
- Damaged product received
- Manufacturing defect
We may arrange a return pickup or provide an appropriate resolution at no additional return-shipping cost, subject to verification.
If the return is due to customer preference
For example:
- Change of mind
- Incorrect size selection
- Personal preference
Applicable return shipping or handling charges may apply.
8. Refund Policy
Once your return is received and successfully inspected, the refund process will be initiated if your order qualifies for a refund.
Refunds will generally be issued to the original payment method or through another applicable method.
The time taken for the amount to reflect in your account may depend on your bank, card issuer, payment gateway, or other financial institution.
Important: Shipping charges, COD charges, convenience fees, or other applicable charges may be non-refundable where permitted by our policy.
9. Damaged or Tampered Packages
If you receive a package that appears:
- Opened
- Torn
- Wet
- Severely damaged
- Tampered with
please take photographs/videos of the package before opening it, where possible.
If the product inside is damaged, contact URDAN DESI customer support as soon as possible.
Please retain the original packaging until your issue has been resolved.
10. Wrong Product Received
If you receive the wrong product, please contact us promptly with:
- Order ID
- Photograph of the product received
- Photograph of the shipping label
- Photograph of the product packaging
After verification, we will provide the appropriate resolution.
11. Return Rejection
A return or exchange may be rejected if:
- The product shows signs of use
- The product has been washed
- Original tags are missing
- The product has stains, odors, makeup, perfume, or other marks
- The product has been damaged after delivery
- The product has been altered
- The request was submitted after the applicable return period
- The product does not match the item originally shipped
If a return is rejected, the product may be sent back to the customer, subject to applicable shipping charges.
12. Important Size Recommendation
Before ordering apparel, please carefully check the Size Guide available on the product page.
If you are between two sizes, we recommend checking the product-specific measurements before placing your order.
A size exchange may be subject to availability and the conditions of this policy.
13. Cancellation Before Dispatch
If you want to cancel your order, please contact us as soon as possible.
Orders that have already been processed, packed, or shipped may not be eligible for cancellation.
For complete details, please refer to our Cancellation Policy.
14. Contact Us
For return or exchange assistance, contact:
URDAN DESI
📧 Email: support@urdandesi.com
📞 Phone/WhatsApp: [Add Your Official Support Number]
🌐 Website: urdandesi.com
When contacting us, please include your Order ID to help us process your request faster.
Frequently Asked Questions
How many days do I have to request a return?
You can request a return within [X days] of receiving your order, subject to the eligibility conditions mentioned above.
Can I exchange my product for another size?
Yes, eligible products may be exchanged for another available size, subject to stock availability and our exchange conditions.
Can I return a product after wearing it?
No. Products must be unused, unworn, unwashed, and in their original condition with tags and packaging intact.
What if I receive a damaged product?
Contact us as soon as possible with clear photographs/videos of the product and packaging. Our team will review your claim and provide an appropriate resolution.
What if I receive the wrong product?
Contact our support team with your Order ID and photographs of the product and shipping label. We will verify the issue and assist you with the next steps.
When will I receive my refund?
After the returned product passes inspection, the refund will be initiated. The time for the amount to appear in your account can vary depending on your payment method and financial institution.
Our Promise
At URDAN DESI, we value your trust. We aim to make every order experience smooth, transparent, and customer-friendly.
Thank you for choosing URDAN DESI. ❤️
