Terms & Conditions

Welcome to URDAN DESI. These Terms & Conditions govern your access to and use of urdandesi.com, including browsing, purchasing products, creating an account, and using any services available through our website.

By accessing or using our website, you agree to be bound by these Terms & Conditions. If you do not agree with any part of these terms, please do not use our website.

1. About URDAN DESI

URDAN DESI is an online fashion and apparel store offering products through our website.

Throughout these Terms & Conditions, the terms “URDAN DESI,” “we,” “us,” and “our” refer to URDAN DESI.

The terms “you,” “your,” and “customer” refer to any person accessing or using our website.

2. Eligibility

By using our website or placing an order, you confirm that:

• You are legally capable of entering into a binding agreement under applicable law.
• The information you provide is accurate and complete.
• You will use the website only for lawful purposes.
• You will not use the website for fraudulent, abusive, or unauthorized activities.

If you are purchasing on behalf of another person or organization, you confirm that you have the authority to do so.

3. Website Use

You agree not to:

• Use our website for any unlawful purpose.
• Attempt to gain unauthorized access to our website or systems.
• Interfere with website security or functionality.
• Introduce viruses, malware, or harmful code.
• Copy, reproduce, or distribute our website content without permission.
• Use automated systems to scrape or collect website information without authorization.
• Provide false, misleading, or fraudulent information.
• Attempt to place orders using unauthorized payment methods.

We reserve the right to restrict or terminate access to our website if we believe these Terms & Conditions have been violated.

4. Product Information

We make reasonable efforts to ensure that product descriptions, images, colors, sizes, specifications, and prices displayed on our website are accurate.

However:

• Product colors may appear slightly different depending on your device or screen settings.
• Minor variations may occur due to manufacturing, fabric, printing, photography, or display differences.
• Product availability may change without prior notice.
• Measurements may have reasonable manufacturing tolerances.
• We may correct errors in product information when identified.

We reserve the right to update or modify product information at any time.

5. Product Availability

Products displayed on our website are subject to availability.

Adding a product to your cart does not necessarily guarantee that the product will remain available until checkout or payment confirmation.

If an ordered product becomes unavailable after your order is placed, we may contact you and offer an appropriate solution, which may include a replacement, alternative product, or refund where applicable.

6. Prices

All product prices displayed on the website are subject to change without prior notice.

Applicable taxes, shipping charges, discounts, or other charges will be displayed during the applicable stage of checkout.

We make reasonable efforts to ensure pricing information is accurate. However, if an obvious pricing or technical error occurs, we reserve the right to correct it.

If an order has been placed at an incorrect price due to an obvious error, we may contact you before processing the order.

7. Offers & Promotions

From time to time, URDAN DESI may offer:

• Discount codes
• Promotional offers
• Seasonal sales
• Free shipping offers
• Limited-time deals
• Product-specific discounts

Promotional offers may have specific terms, eligibility requirements, validity periods, or product restrictions.

Unless explicitly stated otherwise, promotional offers cannot be combined.

URDAN DESI reserves the right to modify, suspend, or cancel a promotion where permitted by applicable law.

8. Placing an Order

When you place an order through our website, you are making a request to purchase the selected products.

After placing an order, you may receive an order confirmation by email, SMS, WhatsApp, or another available communication method.

An order confirmation does not necessarily mean that the order has been finally accepted or dispatched.

We reserve the right to cancel or refuse an order in circumstances including:

• Product unavailability
• Incorrect product or pricing information
• Suspected fraudulent activity
• Payment issues
• Incorrect customer information
• Shipping restrictions
• Technical errors
• Duplicate or unusually large orders
• Other legitimate business or legal reasons

If we cancel a paid order, any eligible refund will be processed according to the applicable payment and refund procedures.

9. Payment

We may offer payment methods such as:

• Credit/debit cards
• UPI
• Net banking
• Digital wallets
• Cash on Delivery
• Other payment methods displayed at checkout

Payment availability may vary depending on your location, order, payment provider, or other conditions.

Payments processed through third-party payment providers may be subject to their respective terms and policies.

10. Cash on Delivery

Cash on Delivery (COD) may be available for selected locations and eligible orders.

COD availability may depend on factors such as:

• Delivery PIN code
• Order value
• Product eligibility
• Courier serviceability
• Previous order history
• Other operational conditions

We reserve the right to restrict COD availability where necessary.

11. Shipping & Delivery

We aim to dispatch and deliver orders within the estimated timelines displayed on our website.

However, delivery dates are estimates and are not guaranteed.

Delays may occur because of:

• Weather conditions
• Public holidays
• Courier delays
• Transportation disruptions
• High-volume sales
• Remote-area delivery
• Government restrictions
• Unforeseen circumstances

For complete information, please refer to our Shipping & Delivery Policy.

12. Returns, Exchanges & Refunds

Returns, exchanges, and refunds are subject to our applicable Return & Exchange Policy and Refund Policy.

Products may need to meet certain eligibility requirements, including being unused, unworn, unwashed, undamaged, and returned with original tags and packaging.

Please review the applicable policy before placing an order.

13. Order Cancellation

You may request cancellation of an order before it has been processed or shipped, subject to our cancellation procedures.

Once an order has been packed or dispatched, cancellation may no longer be possible.

For further information, please refer to our Cancellation Policy.

14. Customer Account

If you create an account with URDAN DESI, you are responsible for maintaining the confidentiality of your login credentials.

You agree to:

• Provide accurate information.
• Keep your password secure.
• Update your information when necessary.
• Notify us if you believe your account has been accessed without authorization.

You are responsible for activities carried out through your account unless caused by circumstances outside your reasonable control.

15. Intellectual Property

All content available on urdandesi.com, including but not limited to:

• Brand name
• Logos
• Product photographs
• Graphics
• Designs
• Text
• Website layout
• Videos
• Product descriptions
• Icons
• Software
• Marketing materials

is owned by or licensed to URDAN DESI and may be protected by applicable intellectual property laws.

You may not reproduce, copy, modify, distribute, publish, sell, or commercially exploit our content without prior written permission.

16. User-Generated Content

If you submit reviews, photographs, videos, comments, testimonials, or other content to URDAN DESI, you agree that:

• You have the right to submit the content.
• The content does not violate another person’s rights.
• The content is not unlawful, abusive, defamatory, misleading, or fraudulent.
• The content does not contain malicious software.

By submitting content, you grant URDAN DESI a non-exclusive, royalty-free right to use, reproduce, display, modify, and publish that content for legitimate business, marketing, and promotional purposes, subject to applicable law.

17. Product Reviews

Customer reviews should reflect genuine experiences.

We reserve the right to remove or moderate reviews that contain:

• False information
• Offensive or abusive content
• Spam
• Promotional material
• Personal information
• Illegal content
• Content unrelated to the product

We do not guarantee that every review represents the views of URDAN DESI.

18. Third-Party Services & Links

Our website may use or link to third-party services, including payment gateways, delivery providers, analytics services, social media platforms, and other technology providers.

We are not responsible for the availability, content, policies, or practices of third-party services.

Your use of third-party services may be governed by their own terms and policies.

19. Website Availability

We aim to keep our website available and functioning properly. However, we do not guarantee that the website will always be:

• Available without interruption
• Free from errors
• Free from technical problems
• Completely secure
• Free from viruses or harmful components

We may temporarily suspend or restrict website access for maintenance, updates, security reasons, technical issues, or other legitimate purposes.

20. Limitation of Liability

To the extent permitted by applicable law, URDAN DESI will not be responsible for indirect, incidental, special, or consequential losses arising from your use of the website or products purchased through it.

This may include losses resulting from:

• Website interruptions
• Delivery delays
• Technical failures
• Unauthorized access beyond our reasonable control
• Third-party services
• Incorrect information provided by the customer
• Events outside our reasonable control

Nothing in these Terms & Conditions is intended to exclude or limit any liability that cannot legally be excluded or limited under applicable law.

21. Force Majeure

URDAN DESI will not be responsible for delays or failure to perform obligations caused by circumstances beyond our reasonable control.

Such circumstances may include:

• Natural disasters
• Severe weather
• Fire
• Flood
• Epidemics or pandemics
• Government actions
• War
• Civil unrest
• Strikes
• Transportation disruptions
• Internet or infrastructure failures
• Courier disruptions
• Other unforeseen events

22. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold URDAN DESI, its owners, employees, service providers, and partners harmless from claims, losses, liabilities, damages, or expenses arising from:

• Your violation of these Terms & Conditions
• Your misuse of the website
• Your violation of applicable laws
• Your infringement of another person’s rights
• Information or content submitted by you

23. Privacy

Your use of our website is also governed by our Privacy Policy.

Our Privacy Policy explains how we collect, use, store, and protect personal information.

24. Changes to These Terms

URDAN DESI may update these Terms & Conditions from time to time.

Changes may be made due to:

• Business changes
• Website updates
• New services
• Legal requirements
• Regulatory changes
• Changes to our policies

The updated version will be posted on this page with a revised “Last Updated” date.

Your continued use of the website after changes are posted may constitute acceptance of the updated Terms & Conditions, to the extent permitted by applicable law.

25. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the applicable laws of India.

Any disputes arising in connection with these Terms & Conditions or your use of the website shall be subject to the jurisdiction of the courts having appropriate jurisdiction over the matter.

Important: Replace this section with the specific jurisdiction/city applicable to your registered business after confirming it with your legal or business advisor.

26. Severability

If any provision of these Terms & Conditions is determined to be invalid, unlawful, or unenforceable, the remaining provisions will continue to apply to the extent permitted by applicable law.

27. Entire Agreement

These Terms & Conditions, together with our Privacy Policy, Shipping & Delivery Policy, Return & Exchange Policy, Refund Policy, and other applicable policies, constitute the terms governing your use of the URDAN DESI website and services, subject to applicable law.

28. Contact Us

If you have any questions regarding these Terms & Conditions, please contact us.

URDAN DESI

📧 Email: support@urdandesi.com
📞 Phone/WhatsApp: [Add Your Official Support Number]
🌐 Website: urdandesi.com

When contacting us regarding an order, please include your Order ID whenever possible.

Thank You for Shopping With URDAN DESI

We appreciate your trust and look forward to providing you with a smooth and enjoyable shopping experience.

URDAN DESI — Your Style. Your Desi.