Thank you for shopping at UrdanDesi. We want you to be completely satisfied with your purchase. If you are not satisfied with your order, our return and refund policy is here to help.

1. Return Eligibility

You may request a return if:

• The item is damaged or defective
• You received the wrong product
• The product is unused, unworn, and in original condition
• The return request is made within 7 days of delivery

Items must be returned with original packaging, tags, and accessories (if applicable).

2. Non-Returnable Items

Certain items cannot be returned, including:

• Used or worn products
• Items damaged by the customer
• Products without original packaging or tags
• Clearance or final sale items (if applicable)

3. How to Request a Return

To request a return, please contact us within 7 days of receiving your order.

Please include:

• Your Order Number
• A brief explanation of the issue
• Photos of the product (if damaged or incorrect)

You can contact us at:

Email: support@urdandesi.com
Website:

Once your request is approved, we will provide instructions for returning the product.

4. Refund Process

After we receive and inspect the returned item:

• Approved refunds will be processed within 5–7 business days
• Refunds will be issued to the original payment method

If you paid using Cash on Delivery (COD), we may request your bank details or UPI ID to process the refund.

5. Shipping Costs

• Shipping charges are non-refundable unless the return is due to our mistake (wrong or damaged product).
• Customers may be responsible for return shipping costs unless otherwise stated.

6. Late or Missing Refunds

If you have not received your refund yet:

1. Check your bank account again
2. Contact your payment provider
3. If the issue persists, contact us for assistance

7. Contact Us

If you have any questions about our Return & Refund Policy, please contact us:

Email: support@urdandesi.com
Website: urdandesi.com